International Organization for Standardization
Yossi Ambulance company accompanies companies that need professional advice in the field of setting up an emergency call center to handle urgent medical cases. The company provides professional guidance services, in which the client receives characterization, training processes, mentoring during the process and professional accompaniment of the experts in the field, in the various stages of setting up the call center.
The process includes the construction of the call center in the physical aspect, along with the establishment of the supporting systems, the training of the professionals and the operation of the systems, and is based on the experience and knowledge we have accumulated, which is now available to the organizations that wish to establish a call center for their customers.
Even after the establishment of the center, we will accompany you further down the road, and the new technologies that we implement with us will also be offered to you.
The service centers are operated in several regions of the country, by dedicated service personnel with a professional background in the medical and paramedical fields (doctors, nurses, paramedics and first aid providers), and the service also includes unique outsourcing services in the medical field
Our emergency centers, sales and customer service department provide advanced services to the hundreds of thousands of customers who use us, and our teams make sure to provide courteous, professional and above all life-saving service.
Among other things, the company provides call center services to “Maccabi Enterprise”, including the operation of unique call centers in the sector and a dedicated call center, alongside the services we also provide to the Kadisha Companies Forum.
The operation of the centers is carried out on an ongoing basis, with overall quality control and in a continuous and regular manner. We are committed to meeting the standards of our customers’ satisfaction over time, and the call center managers have the comprehensive professional training tools to train the teams that operate the call center service.
The hubs are activated with a variety of calling features, apart from the telephone feature. We operate a chat service for inquiries through the company website, a response service on WhatsApp, by e-mail, for inquiries through landing pages, on social networks, and in any channel that allows communication between existing and potential customers, and the call center representatives.
The staff members at the hotline understand that behind every call that is received, it is very likely that there is a person suffering from distress or an emergency situation and in need of listening, inclusiveness, service based on comprehensive professional knowledge and vigilance skills for an accurate and quick response. During the years of the company’s activity, we have gained rich experience in setting up call centers both in the human aspect of the call center teams and in the most advanced technological aspects.
The hotline services are based on proactive inquiries to the customers, alongside the skilled and professional handling of incoming calls, with innovative and secure means of communication with the highest and strictest information security levels.
The response at the call center takes place within seconds, please note, not within minutes, because the nature of the activity at the call center is based on emergency medical services, which require an immediate response from professionals who understand that in some cases, doing their job to the best of their ability, can lead to saving lives.
There is no limit. Our team knows how to provide the comprehensive professional advice required to set up a call center, for owners of organizations and businesses of any size and scope, customized to the characteristics of their business activity.
Definitely. The procurement agreements of our large center will also apply to the centers that we establish for you. The experience we have gained over the years allows us to share with you our recommendations regarding the optimal geographic location and also regarding the procurement of the necessary hardware to establish the call center.
Yes. Part of our service includes building training systems in the training rooms at the company’s service centers.
